The aim of this study was to understand what is meant by visual facilitation and how you can implement service design and visual facilitation as innovative approaches to improve education. The research aimed to answer the question of what does professional visual facilitation consist of, what the situation is now at Prakticum Vocational Institute in Helsinki and what opportunities and difficulties teachers may encounter. A combination of methodologies, including a literature review, survey, and interviews, were employed to accomplish this. The interviews were done in Zoom, Teams and GoogleMeets and the survey was a Webropol online survey. The researcher acknowledged the potential impact of their personal biases and views on the data collection and analysis during the study's social constructionism technique. With data gathered from many sources and using a variety of methodological approaches, triangulation was employed as a means of validation. The researcher acknowledged the potential implications of their own professional experience while also considering their own contribution to the study. According to the study, a visual facilitator's essential talents include listening, co-creating, and just having the courage to draw. Using images in teaching and learning has been shown to be successful in transferring knowledge and enhancing memory recall. Additionally, it seems that instructors are becoming more interested in learning about visual facilitation and methods like sketchnoting.
Keywords: Service Design, Visual Facilitation, Sketchnoting, Education.