Linda is a published storyteller who crafts compelling narratives that resonate with the intended audience. She has gained a reputation for loyalty from readers and individuals who entrust her with their most sensitive life stories. She also serves as a regular columnist for a magazine readers, often discussing various services.
Linda also has a decade-long solid experience in social services, including work with highly sensitive cases, leading case management, as well as leading team projects for service improvement. Linda's journey during her Master's degree in management led her to recognize the need for a nuanced understanding of service design.
Linda believes that service design is vital for a better future. Those resisting change will be replaced by those eager to enhance services. Let's make well-designed services the new norm and become future champions!